When you have to manage the training of 100 Fire Stations with 5000 staff and keep their skills and latest best practise up to date in real time with tracking… it’s the perfect opportunity for an LMS service to dramatically improve existing training courses, save firefighters time away from duty while at the same time, raising standards of training.
100 stations with 4 rolling shift teams mean that getting everyone together collectively for training is always going to be a challenge, and add to that traditionally, watch and crew managers bring promoted were required attend 3 weeks of classroom training plus a week at the Fire Services College.
Trouble was, removing essential members of the crew for such an extended time had a Major impact on operational efficiency. Relief staff have to cover for missing members, and sometime fire forces are stretched to the point where their abilities to respond to life-threatening emergencies are themselves endangered.
A unified learning platform delivered the entire London Brigade relief to so many of these issues and more:
- The time away from the station was greatly reduced from 4 weeks because much of the learning materials and knowledge was instead distributed from a common online source to each learner in their own time. Blended-learning allowed much of the course’s basic knowledge to be shared independently, but trackably so, while away time in the classroom and at the Fire Services College could focus on more advanced subjects and scenario roll-play and group learning.
- Distribution costs and chances of duplication of effort are almost entirely eliminated – and the capacity for materials to be updated and fine-tuned in realtime streamline and accelerate learning for the entire force simultaneously.
- Replacing intense 5 day blocks of learning with 30 minute flexible modules mean that learners cover the same materials, but in their own time, when they are personally ready to learn, not whey someone else is telling them to. The results of learning on their own terms but in a guided manor means the standards of training rise for the service overall.
- The Force estimates fully adopting their training LMS, in terms of time saved and training costs overall is saving the organisation over £140 per employee per year. This may sound marginal, but the saving scale to over £700k, and that helps pay for the remaining training time away as well. Overall the benefits of the program highly outweigh its required investment.
The London Fire Service is a great example of how there are practically no organisations that can’t benefit in many ways from adopting an LMS-based approach to training.