Artificial Intelligence is one of the greatest technological developments that we’re on the very cusp of achieving. What we understand as AI is far from the reality of what we have today. AI is nowhere near as intelligent, as creative, as fast, or as powerful a problem solver as the human brain. But what we do have is Artificial Narrow Intelligence: an AI that is as intelligent, creative, fast and powerful for one specific task as a human worker.
But what does that mean for our corporate jobs? Are they going to be wiped out? Well, maybe in the distant future, dozens of year or even centuries away. For now though. the best application of AI is working alongside our humans in the workforce. Training our teams better and allowing them to use AI in their everyday tasks can make them work faster and better, managing a greater volume and quality of work, than AI on its own could currently achieve. So what can AI do for us?
The applications of Artificial Intelligence in corporate training are currently a bit limited. Some of the biggest limitations are that AI does not include experience. And, as any educator can tell you, book-learning is just not enough. Take, for example, Google’s self-driving cars. A study found that they had more accidents on average than human drivers. Why? Because the car’s AI assumes everyone drives following the rules, but a human driver knows that some people drive unpredictably, and can adapt our driving technique to avoid accidents.
Likewise, AI, as it exists today, cannot teach you a language like a native speaker can, or how to apply mathematics to investments, or the proper way to perform heart surgery. Because AI, like all programs, lives in a world where rules are strict and reality always obeys. Which isn’t the real world at all. The real world is unpredictable, as are the people in it. And only human experience can handle that sort of unpredictability.
But the applications of Artificial Intelligence in corporate learning are looking pretty advanced already. And that is because in corporate learning solutions we can combine AI with real human educators, providing the best of both worlds. That human touch is essential, but only a small fraction of the time. Being in a virtual learning environment, with a real human educator and an AI assistant, is absolutely the best way of applying AI to corporate learning and training.
And the applications of AI in everyday corporate tasks extend even further. Simple tasks, such as searching and sorting, can be done by software with greater accuracy and speed than any human can manage, and increasingly unexpected relationships between previously unrelated things can be spotted and made sense of as never before. This means people can focus more on the details that are more complicated, and on improving the product or service overall.
In these senses, the role of AI in the corporate world is less about replacing human workers, and more like a whole new toolbox to tap into, supporting human workers in learning, training, and performing their jobs better.